Lasting Perfection Concealer

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Delivery
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Last Update 27th January 2020

Delivery

See all details here

Tracking My Order
At present all our deliveries are via Royal Mail standard services and are not tracked

Can you deliver to PO Boxes?
Currently we are unable to deliver to PO Boxes

Refunds and Returns

Please see our Refunds and Returns page for more information.

Orders

I want to change my order
We’re unable to make any changes to your order once you’ve hit the ‘place order’ button, this includes the following:

Changing the item or size
Delivery/billing address
Adding items to your order
Shipping method

My item/s are faulty
In the event you have received a defective item, please Contact Us immediately with the following information:

Your order number (found on the original order confirmation)
Which item is damaged
A description

Please do not return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time.
All claims for parcels arriving damaged must be made within 7 days of the delivery date.
Unless proof of damage has been verified by a member of the support team, we cannot action a refund, credit or replacement.
Once we've received the above information, we will work quickly and efficiently to ensure the problem is rectified instantly.

I received the wrong items
In the unlikely event you have received the wrong item, please Contact Us immediately with the following information to ensure that we can get this resolved for you quickly and efficiently:

Your order number
The name of the item you did not receive
The name of the item you received in it's place

Once we've received the above info, our Customer Support team will get this sorted for you ASAP!
All claims for orders arriving without the correct/missing items must be made within 7 days of the delivery date.

General

How do I contact you?
Please use our Contact Us page for order queries.

What is Collections policy on animal testing?
Collection Cosmetics, or any third party acting on our behalf, has never conducted and will never conduct any animal testing on any of our products. The European safety assessments conducted on our products do not require animal test data.

Are you Vegan?
All new 2020 product are vegan, along with a lot of our previous products. Please read the full product description for full details.

I’d like to apply to become a model for Collection. What should I do?
Unfortunately, Collection does not accept speculative model applications for our campaign photo shoots, the models are selected via professional agencies.

Press and Charity Queries

I’m a beauty blogger/vlogger/journalist and would like to be added to the Collection press list and/or trial Collection products. How can I get in touch?
Please send all PR queries direct to leannebrougham@meiyume.com – we take time to read through all press queries but regrettably can only respond to opportunities of interest due to the high volume of requests we receive. Thank you for your interest in our brand.

I’m running a fundraising event for charity and would like a prize donation from Collection. Who can I get in touch with?
Please send all charity requests to erintisdale@meiyume.com – we endeavour to respond to all queries within 2 weeks.

Product Availability

Is Collection Only Available In The UK?
At this present time, we are unable to deliver items outside of the EU. If you live outside the UK or Ireland, please Contact Us for information on delivery costs

Technical

How do I access my account
Please use the Account Login page to access your account

How do I reset my password?
Please use the Account Login page and click on the Forgot Your Password link

Completely different

I’ve sworn by this concealer for years, however this updated version is completely different. Not only is the texture so much heavier but without the same coverage, the shades just don’t match up. According to the above, I should be Shade 5 (previously Fair 1) but it’s nowhere near!

Fantastic really pleased

It's Changed...

Recently repurchased with new packaging. Not only have the shades changed but the texture is completely different. I'm finding I'm not getting half as much coverage as I did with the former formula. Additionally, I've already bought 2 and they were both the wrong shade, one was basically orange (Cashew, 6.) A waste of money. I've used this concelaer religiously for 12 years and feel really let down now that it's changed. I have quite bad acne and I relied on it to hide my most stubborn blemishes. The formula before was faultless, the shade range should have just been expanded. This concealer was without a doubt the best thing in the Collection range. Really disappointed and off to find a new concealer.

Wrong shades

The description of the new shades is completely wrong, they do match the shades of their old names. How can a company not know their own products shades???
I have been using number 3 warm medium for over 10 years and brought the new shade 10 buttermilk and they are NOT THE SAME as listed in the description,
Shade 10 is at least 4 shades darker and has a completely different undertone.

Can you please provide the correct information, so I am not wasting my money