Last Update 20th April 2020
COVID UPDATED:
Please note, our Collection distribution family is working hard to get your parcels to you safely, so you can keep shopping your faves.
However, please allow a few extra days for delivery as we adapt our procedures to follow all social distancing guidelines.
Our customer service team are very busy & may take up to 5 working days to respond to enquiries, but please do not hesitate to contact us and we’ll endeavour to respond as quickly & efficiently as possible.
alternatively drop us a DM on our social channel @CollectionLove
UK Delivery (Tracked)
UK standard delivery, 3-5 business days: £4.00 (FREE when you spend over £20)
UK Express Delivery, 1-2 business days: £5.50 (or £4.00 when you spend over £20)
International, EU & Ireland:
EU standard delivery (non-tracked) 3-5 business days: £4.95
EU standard delivery (tracked & signed): £12.95
All items are sent via Royal Mail international standard delivery service. Please allow up to 7 working days for delivery. Countries covered by this service:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden
Rest of World and BFPO
At present we are unable to ship items outside of the European Union. We are also unable to ship to BFPO addresses.
Tracking My Order
Track your order via the royal mail tracking service, access via you confirmation email.
Can you deliver to PO Boxes?
Currently we are unable to deliver to PO Boxes
Last Update 27th January 2020
Delivery
See all details here
Tracking My Order
At present all our deliveries are via Royal Mail standard services and are not tracked
Can you deliver to PO Boxes?
Currently we are unable to deliver to PO Boxes
Refunds and Returns
Please see our Refunds and Returns page for more information.
Orders
I want to change my orderWe’re unable to make any changes to your order once you’ve hit the ‘place order’ button, this includes the following:
- Changing the item or size
- Delivery/billing address
- Adding items to your order
- Shipping method
My item/s are faultyIn the event you have received a defective item, please
Contact Us immediately with the following information:
- Your order number (found on the original order confirmation)
- Which item is damaged
- A description
Please do not return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time.
All claims for parcels arriving damaged must be made within 7 days of the delivery date.
Unless proof of damage has been verified by a member of the support team, we cannot action a refund, credit or replacement.
Once we've received the above information, we will work quickly and efficiently to ensure the problem is rectified instantly.
I received the wrong items
In the unlikely event you have received the wrong item, please Contact Us immediately with the following information to ensure that we can get this resolved for you quickly and efficiently:
- Your order number
- The name of the item you did not receive
- The name of the item you received in it's place
Once we've received the above info, our Customer Support team will get this sorted for you ASAP!
All claims for orders arriving without the correct/missing items must be made within 7 days of the delivery date.
General
How do I contact you?
Please use our Contact Us page for order queries.
What is Collections policy on animal testing?
Collection Cosmetics, or any third party acting on our behalf, has never conducted and will never conduct any animal testing on any of our products. The European safety assessments conducted on our products do not require animal test data.
Are you Vegan?
All new 2020 product are vegan, along with a lot of our previous products. Please read the full product description for full details.
I’d like to apply to become a model for Collection. What should I do?
Unfortunately, Collection does not accept speculative model applications for our campaign photo shoots, the models are selected via professional agencies.
Press and Charity Queries
I’m a beauty blogger/vlogger/journalist and would like to be added to the Collection press list and/or trial Collection products. How can I get in touch?
Please send all PR queries direct to leannebrougham@meiyume.com – we take time to read through all press queries but regrettably can only respond to opportunities of interest due to the high volume of requests we receive. Thank you for your interest in our brand.
I’m running a fundraising event for charity and would like a prize donation from Collection. Who can I get in touch with?
Please send all charity requests to erintisdale@meiyume.com – we endeavour to respond to all queries within 2 weeks.
Product Availability
Is Collection Only Available In The UK?
At this present time, we are unable to deliver items outside of the EU. If you live outside the UK or Ireland, please Contact Us for information on delivery costs
Technical
How do I access my account
Please use the Account Login page to access your account
How do I reset my password?
Please use the Account Login page and click on the Forgot Your Password link
